Job Description About Client: Our client is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide.
Roles and Responsibilities:
Develop and manage program documentation (i.e. milestone definition, task plans, risks and issues logs, resource lists, etc.) in collaboration with Value Strategies leaders and teams
Ensure program milestones are being met by identifying and resolving cross-functional barriers/roadblocks
Coordinate with boundary partners on program status, implementation dates, testing feedback, etc.
Ensure visibility to and drive accountability for program success
Develop expectations and success criteria/metrics for programs, as appropriate
Escalate program and project issues to Value Strategies leadership and Client Success leadership, as appropriate
Oversee development of change management plans and work with Change Management teammates to identify partnership opportunities along with change management artifacts
Manage the process to prioritize program/project budget allocations and in conjunction with the Value Strategies Commercial Business Partner, track program/project spend including variances from budget
Identify and drive synergies among programs/projects
Develop and manage communications plan in conjunction with Change Management/Communications teammates.
Responsible for day-to-day management of the Client Success program of initiatives:
Develop and implement short, medium and long-term goals and objectives required to achieve successful program outcomes
Monitor program spending against established budgets and escalate any concerns to the CS leadership team
Coordinate business case development when incremental benefits are identified and additional resources are required
Ensure that program activities operate within the policies and procedures of Client Automotive Incorporated
Partner with Internal Communications to ensure updates are delivered to the right audiences at the right level of granularity
Identify, monitor and report on the risks associated with the initiatives and take appropriate action to mitigate the risks.
Lead: Positively influence others to achieve results that are in the best interest of the organization.
Build Relationships: Establish and maintain positive working relationships with others, both internally and externally
Collaboration: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions
Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate communication tools that resonate across levels
Organize: Set priorities, develop a schedule, monitor progress towards goals, and track details, data, information and activities.
Technical Skills: Strong business analysis, project and program management skills
Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to exceed expectations
Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear timely decisions
Solve Problems: Assess situations to identify causes, generate solutions, and make recommendations to resolve the problem.
Responsibilities and years of experience associated with job duties :
Bachelors degree in business or related field
Masters Degree in Business Administration (preferred)
10+ Years of strategic business analysis and project management experience
The candidate must have a proven track record in operational effectiveness, technology led transformation, process redesign / reengineering, change management, communication, relationship management, strategy implementation and project management
Change Management experience a plus
Experience with packaging/pricing strategies, new product launches and Go-To-Market strategies a plus
Automotive industry experience a plus
PMP or other relevant project management certification (preferred)
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